Help Desk Technician/Technical Support Specialist/MCP Program
The objective of the Help Desk Technician/Technical Support
Specialist/MCP program is to prepare the student with the
necessary qualifications to enter a career supporting desktop
computer users. The program consists of the courses listed below.
For reference, the certification exams associated with each area of
learning also are shown.
Help Desk Technician/Technical
Support Specialist/MCP Program
Credits (Day Program only) |
Corresponding
Industry-Certification Exams |
Internet and Computing Core Course
CIS 101 (3 credits)
|
Computing Fundamentals
Key Applications
Living Online |
Computing Technologies Courses
CIS 201
A+ Essentials (4 credits)
CIS 202 A+ IT Technician (4 credits)
CIS 203 Network+ (4 credits)
Career Development Course
GE 101Career Development for Career Changers (1 credit) |
A+ Essentials
A+ IT Technician
Network+ |
Desktop Support Courses
CIS 2261 Supporting Windows XP Users (2 credits)
CIS 2262 Supporting App Users on Windows XP (2 credits) |
XP OS Support
XP App Support |
Help Desk Technician/Technical Support Specialist/MCP Tracks
Day Program
(700 hours)
This program consists of 700 hours of instruction and
is available only as a day program. This program is not
offered or available in the evening. This is a 20 credit program.
Certifications Earned
Students passing the certification exams shown will earn, in
sequence, the following certifications: IC3, A+, Network+, Microsoft
Certified Professional (MCP) and Microsoft Certified Desktop Support
Technician (MCDST). There are several
benefits to your certification.
Related Careers
Help Desk Specialist
Responds to inquiries and requests for assistance with the
organization's computer systems. Identifies problems, provides
advice to assist users.
PC Hardware Technician
Installs PCs and related hardware. Investigates problems and
performs minor system and communication connection repairs. |
